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About Us This web site is owned and operated by TD5 Alive Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
TD5 Alive Ltd
Unit 7, Humberston Business Centre
Jackson Place, Wilton Road Ind Est
Grimsby
North East Lincolnshire
DN36 4AS
United Kingdom
Phone: 01472 812900
Fax:
Email: info [at] td5alive [dot] com
VAT Registration 897805851
Company number: 5728554 |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Delivery Schedule We will normally send your order to you within 2-3 business days, unless items are out of stock at the time of ordering. In this case, items will be sent as soon as we have taken delivery of the awaited item(s).
International orders are processed in the same way as above, and would normally be received in around 14 days.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you, and your order will be sent as soon as we recieve the items from our suppliers. No payment will be taken if any item from your order should be on back order, until such time as we have all your items and they are ready to despatch. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. Customers from within the EU (Excluding United Kingdom) may be exempt from VAT if they can supply their VAT identity during the online payment process. All orders from non EU countries are VAT free. |
Credit Card Security When ordering at our website, upon checkout you will be redirected to a secure server, which will allow you to safely input your payment card details, which are then processed by our payment service provider.
In the case of you giving credit card details over the telephone, payment processing will take place during the call and you will be told weather your payment has been approved or not. Under no circumstances will your full card details ever be recorded.
These steps are necessary to ensure maximum security of your payment card details, whilst we process your order. |
| Guarantee We guarantee your satisfaction. |
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01472 812900 (International +44 01472 812900) or write to us at
Unit 7, Humberston Business Centre, Jackson Place, Wilton Road Ind Est, Grimsby, North East Lincolnshire, DN36 4AS, United Kingdom |
Privacy Policy TD5 Alive Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in perfect, saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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